Frequently Asked Questions – F.A.Q

What shipping methods are available?

UPS Ground, UPS Next Day, UPS Second Day, and UPS Three Day shipping methods are available. USPS Priority is also available.UPS Next Day (UPN) and Next Day Air (NDA) excludes Saturday and Sunday. For instance, if you place your order on Friday (UPN or NDA) – you will not receive your order until Monday.NOTE: Due to new regulations, UPS cannot ship to New York, Massachusetts, Connecticut, or Maine residents.

The price of shipping is not based on a per carton price, it is based on weight and destination. Shipping charges will be calculated and displayed when you place your order online.

When will I get my order?

We receive factory fresh cigarettes from the manufacturers daily. Orders placed on Monday through Thursday, and Friday prior to 1:00pm EST, are normally shipped within 24 hours. Orders received after 1:00pm EST on Friday, in addition to Saturday and Sunday orders, are normally shipped on Monday. Shipping may be delayed pending verification of credit card billing information. UPS ground shipping time varies with the destination. Orders going to Northeastern states usually take two or three days, and orders going to the West Coast can take five to seven days. UPS does not include weekend days or the day that the package was shipped as transit days. You can call us toll free to get the UPS tracking number for your order – then you can follow it on cigar.supersmokers.biz.

What about sales tax?

We are a Native American business located on the Seneca Nation (a Sovereign Nation) in Western New York. Transfer of title to the goods being sold in this order is taking place at our location of business. Accordingly, as the buyer, you may elect to pick the goods up at the point of sale; direct the seller to ship the goods on your behalf via UPS; or direct the seller to ship the goods on your behalf via the United States Parcel Service. Shipment will be at your sole and exclusive direction and at your sole and exclusive expense.

What brands do you carry?
Do you ship outside the United States?
At this time we only ship to addresses in the United States.
Is there a minimum order?
There is no minimum – you may order just one carton.
What payment methods are available?
We accept Visa, Master Card, Discover/Novus and American Express. If you would like to pay by check or money order please contact us by calling. When you pay by credit card, to ensure a smooth transaction please make sure that your payment information reflects the exact billing address that your credit card statement is mailed to.
How do I use a coupon towards my purchase?

R.J. Reynolds does not permit the redemption of their coupons for mail order or internet purchases. We apologize for any inconvenience.
How secure is Verisign?

VeriSign, Inc. is the leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence. VeriSign’s digital trust services create a trusted environment through four core offerings—Web presence services, security services, payment services, and telecommunications services—powered by a global infrastructure that manages more than 6.5 billion communications and transactions a day.
How do I return products?
You can call our friendly customer care center to get information on how to return your products. Please allow 4 to 5 business days for return and processing of your order.
What are acceptable returns?

Only returns with less than one pack per carton or less used can be returned.
My card was charged twice, how do I get a refund?

If your card is charged twice, you can call the Ron’s Smoke Shop Customer Care Center and they will remove the unwarranted charge from your account and refund your credit card for the excess amount. Please be advised that you will need a copy of actual credit card statement to mail or fax as verification of the charges, should we not be able to research the matter fully via our billing system.
How long does it take to get a refund?

If your order needs to be changed or cancelled, we can usually refund charges to your credit card provider within 24 hours. Actual posting to your credit card is dependent on your credit card providers processing times. Refunds for checks and money orders take a short while longer depending on delivery lengths and business hours.

Is online ordering safe?
Yes, very safe. Your confidential information is encrypted when sent to us via the internet. It is very difficult if not impossible to break the encryption code. Additionally, we do not store your credit card information on our database; you must submit it every time. If I give you my name and address, do you pass that information on to someone else?
Never, the information you give us online is confidential. We do not sell or share our customer list with anyone. Our company processes the orders and the credit card payments and does not report any sales activity to any state taxing authority and they are not required to do so. Being a sovereign Indian reservation based company we are exempt from tax filing and we do take all precautions to protect your privacy.

Isn’t mailing tobacco illegal?
If you are at least 21 years of age, and the tobacco you are purchasing is for personal use only, it is perfectly legal to have tobacco mailed to you.

Why is the tobacco at cigar.supersmokers.biz so cheap?
Our company is shipping from the Seneca Indian Reservation in upstate New York . As a Seneca Indian owned business, there are no state taxes.

How will I know that you have received my order?
We will send you a confirmation E-mail to let you know that your order was received and is being processed.

How long will it take to receive my order?
All orders are usually shipped via USPS Priority Mail within 48 hours. Please allow 2-3 business days for delivery. We do not offer any other shipping service. Other mail carriers might be used at any time without notice based on our discretion.

What are the minimum and maximum order quantities?
You can order a minimum of 1 carton at a time. We will ship any order that does not exceed.

Can I change my order at any time?
Orders are processed typically the same day they are placed. We can change an order only if it has not been shipped out yet.

What is your return policy?
We have a 14 day satisfaction guarantee. You can return any unopened items for any reason and we will exchange the product or give a refund for the cost of the product. Customer is responsible for shipping charges. Our company is responsible for shipping charges if the return is a result of our error. Please include a copy of your invoice with any returns to assure proper exchange or refund. For faster processing include a complete return form, You can get this form here.

What methods of payment do you accept?
We currently accept Visa, MasterCard, American Express and Discover Cards. We are also able to process E-checks. A checking account is required. We can no longer accept checks sent by mail. Visa and MasterCard cannot be used as a payment method for New York State residents.

Where do I send my returns?
Please include a copy of your invoice with any returns to assure proper exchange or refund. For faster processing include a complete return form,

What are your shipping charges?
Our shipping rates to the U.S. including Hawaii and Alaska :

  • 1-4 items $5.00 Total
  • 5 or more items FREE

Do you ship outside of the United States ?
No, currently we do not ship internationally. We also do not ship to APOs and FPOs.

Can I get my tobacco delivered anywhere?
We can only ship to your credit card’s billing address. If there is a different address you would like us to ship to, please have it added to your card. Upon delivery we request a signature by an adult.

What if I am having trouble placing an order?
Our shopping system is very simple, but if for any reason you have trouble placing orders please send us an email and someone will contact you for further assistance.

What about State Taxes?
Online tobacco shops that are located on Native American lands are not required to charge state cigarette taxes or report sales to state tax departments.

cigar.supersmokers.biz is committed to protecting your personal privacy and we do everything possible to ensure that all your personal information given to us is secured and not shared with other parties.

We do not use any information about where you personally go on Best-Buy-Cigarettes.com site or the Web, and we do not give it out to others. We do not give out your telephone number, credit card information, unless you authorize us to do so. And we give you the opportunity to correct your personal contact and billing information at any time.
We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.
All orders will be processed and your credit card will be charged by Thunder smoke.
Thundersmoke does not report any sales activity to any State taxing authority and are not required to do so. We do not share our customer information with anyone.
Your IP address is used to help identify you and your shopping cart.
This site might contain links to other sites. Tobaccoplace.net is not responsible for the privacy practices or the content of such Web sites.

Seneca Nation law prohibits sale of cigarettes to minors. YOU MUST BE 18 YEARS OF AGE OR OLDER TO PURCHASE TOBACCO PRODUCTS –
The purchase of tobacco products by a minor under 21 years of age and the provision of tobacco products to a minor are prohibited by law. A minor unlawfully purchasing or using tobacco products is subject to criminal penalties. Falsifying your age for the purpose of purchasing cigarettes from this web site is illegal.

PURCHASING CIGARETTES ARE FOR PERSONAL USE ONLY! -
Product purchased from Best-Buy-Cigarettes.com is for personal use only, and not intended for resale. Best-Buy-Cigarettes.com reserves the right to refuse any order at any time at its sole discretion

SURGEON GENERAL’S WARNING -
Cigarette Smoking is considered hazardous to your health. Smoking Causes Lung Cancer, Heart Disease, Emphysema, and May Complicate Pregnancy. Smoking by Pregnant Women May Result in Fetal Injury, Premature Birth and Low Birth Weight. Cigarette Smoke Contains Carbon Monoxide. Quitting Smoking Now Greatly Reduces Serious Risks to Your Health. tobaccoplace.net shall have no liability to you or any third party for adverse health affects from usage of tobacco products.

PRICING – We are striving to provide you with the best prices in the market. However, prices are subject to changes with out notice.

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