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How to order
It’s very easy to order at TobaccoPlace.Net. You can explore every product (you’ll see a larger image and detailed description) by clicking “details”. When you have made your selection simply add item(s) you have chosen to your shopping cart by clicking “add to cart” and then proceed to checkout through our secure order form.

How to use the shopping cart
When you have finished adding items to your shopping cart, click the shopping cart icon in the top right corner of every page of our site. This is the beginning of the ordering process. If you wish to delete an item from your Shopping Cart, click the “Delete” button that appears to the right of any item in your Shopping Cart.

Secure checkout
When you selected the items you wish to order, click the “secure checkout” button in your shopping cart. You will be transferred to a secure server. You’ll know that you’re in an encrypted area when you see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer. Your personal information will be encrypted and transmitted via a secured connection only to be processed by our authorized online retailer Jumbo mall. Jumbo mall is a worldwide credit card processing company which serves more than 3000 online stores. The Jumbo mall Secure Transaction System provides 128 bit encryption to ensure safe transmission of your credit card details through the checkout process. All charges are billed to your credit card by Jumbo mall. Your credit card details are not available for us and used only to process your order online. Click here to see the picture that demonstrates this process.

Payment information
All prices in our store are listed in US dollars. At the moment you can pay using the following credit cards: Visa, MasterCard, Diners Club, American Express, and Bankcard. We bring our apologies to the visitors who would like to pay using Discover, Japanese Credit Bank or other credit cards. In the nearest future we will expand the choice of accepted credit cards. Paying by credit card is the most convenient and fast way of shopping at our site. If you would like to pay using another payment options please contact us for details.

Delivery time and shipping rates

Air Mail by Federal Postal Service – provides quite fast and not expensive delivery to most countries of the world. Usually it takes not more than two weeks for your order to be delivered. In most cases you will have, however, to pick up your parcel at the local post office.

We have one simple table with all available shipping and delivery options:

Country

Per shipment

Per item

Delivery time**

Air Mail United Kingdom

$ 4.49

FREE

1 – 2 weeks

Air Mail USA/Canada

$ 4.49

FREE

1 – 3 weeks

Air Mail Other Country*
Air Mail Japan
Air Mail Israel
Air Mail Australia
Air Mail Europe

$ 2.99

FREE

1 – ? weeks
1 – 3 weeks
1 – 2 weeks
1 – 3 weeks
1 – 2 weeks

* Worldwide option is used for any country outside USA, Canada, UK.
** Delivery time may vary depending on the country and the city you live.

To which countries do you ship?
We are pleased to ship your order to any country of the world. At the checkout process you may select your location and choose the shipping method among available for your location and your order value.

Special shipping policy for UK
According to UK Customs policy we deliver not more than 2 cartons a week to one UK customer. This rule is started in April 2001 in course of some tax problems of our UK customers. You can order as many cartons as you like, but we’ll ship your order according to the rule above.

Returns policy
Our return policy is simple. Within 30 days on receipt of your order, you may return the following items for a full refund (minus shipping and handling charges). To make a return please use our Customer Service form to send us your request and choose “Returns” as a subject. In the message you need to state:

  • Your order number.
  • Item(s) you want to return.
  • The reason you want to make a return.

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